1. Return & Refund Policy

Effective date: June 19, 2026

At VonaFit, we want you to love your RockStep. If something isn't right, we're here to help. This policy explains how returns, exchanges, and refunds work.

Return window

You have 14 days from the date your order is delivered to request a return. Requests made after 14 days unfortunately cannot be accepted.

Condition of returned items

To be eligible for a return, your item must be:

• Unused and in the same condition you received it,
• In its original packaging with all included parts, accessories, and inserts,
• Accompanied by proof of purchase (your order number or confirmation email).

Items that are returned used, damaged through normal use, or missing parts or packaging may be refused or may qualify for a partial refund only.

How to start a return

Email us at support@vonafit.co with your order number and the reason for your return. We'll review your request and, if approved, send you return instructions and the return address. Please do not send items back before contacting us — returns sent without prior approval may not be processed.

Return shipping costs

For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping was free and is not refundable. We recommend using a tracked and insured service, as we cannot be responsible for items lost or damaged in transit back to us.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is the wrong item, we will make it right at no cost to you. Contact us at support@vonafit.co within 48 hours of delivery with your order number and clear photos of the issue. We will arrange a free replacement or cover the cost of return shipping — your choice.

Refunds

Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

There are no restocking fees on eligible returns.

Exchanges

Need a different item? The fastest way is to return your original item for a refund (once approved) and place a new order. If you'd prefer a direct exchange, email us and we'll do our best to accommodate.

Order cancellations

Orders begin processing quickly. If you need to cancel or change an order, contact us at support@vonafit.co as soon as possible — ideally within 24 hours of placing it. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy after delivery.

Late or missing refunds

If you haven't received an approved refund after 10 business days, first check your bank account again, then contact your card issuer, as processing times vary. If you've done this and still haven't received your refund, email us at support@vonafit.co and we'll follow up.

Questions

VonaFit — support@vonafit.co