Shipping Policy

Effective date: June 19, 2026

We're committed to getting your RockStep to you quickly and reliably. Here's everything you need to know about shipping.

Free shipping

Shipping is free on every order. There are no minimum order requirements and no hidden shipping charges at checkout.

Where we ship

We currently ship to addresses within the United States only, including all 50 states. We do not ship internationally at this time. Orders to Alaska, Hawaii, and U.S. territories may take slightly longer to arrive.

Order processing

Orders are typically processed within 1 business day (Monday–Friday, excluding U.S. public holidays). Orders placed on weekends or holidays begin processing the next business day.

Delivery time

Estimated total delivery time is 3–5 business days from the date your order is placed. This includes processing and transit. Delivery estimates are not guaranteed and may occasionally be affected by factors outside our control (see "Shipping delays" below).

Tracking your order

All orders ship with tracking included. Once your order ships, you'll receive a confirmation email with your tracking number so you can follow your package every step of the way. If you haven't received tracking within 3 business days of ordering, please check your spam folder, then contact us at support@vonafit.co.

Shipping delays

While we work hard to meet our delivery estimates, delays can occasionally occur due to severe weather, carrier disruptions, high-volume periods, or other circumstances beyond our control. We appreciate your patience and will help however we can if an issue arises.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address provided at checkout. If a package is returned to us because of an address error, we'll contact you to arrange reshipment (additional shipping costs may apply).

Lost, stolen, or damaged packages

If your tracking shows delivered but you can't locate your package, please check around your property and with neighbors first, as carriers sometimes mark items early. If your package is lost in transit or arrives damaged, contact us at support@vonafit.co and we'll work with you to resolve it.

Questions

VonaFit — support@vonafit.co